At Colderatti, we are committed to providing a seamless delivery experience for our customers. Every unit is packaged and handled with the utmost care to ensure your order is delivered safely and efficiently.

We offer three delivery tiers to accommodate your needs:

• Curbside Delivery: The unit is offloaded at the end of your driveway or at the curb. This is ideal for projects where you or your contractors are handling the final move and placement.

• Room of Choice: Our team moves the unit to its specific indoor or outdoor location (e.g., a backyard patio or a dedicated wellness room), ensuring it is positioned exactly where you want it.

• White Glove Delivery & Install: Our most comprehensive service. We handle the unboxing, final positioning, and setup, removing all packaging materials. If requested, we will also fill with water and have your system running before we leave.

GENERAL ACCESS:
We aim to unload as close to the final installation site as possible to minimize manual handling and ensure the safety of your unit.

Standard deliveries are typically managed via 50-foot freight trucks. It is essential that the unloading area is accessible for vehicles of this size.

The site must provide adequate clearance and a turnaround area for the truck. Long or narrow driveways, or steep inclines may be declined by the carrier. Please inform us immediately of any potential access hurdles. If a standard freight truck cannot reach your location, we will work with you to arrange alternative delivery solutions (such as a smaller "box truck"), which may incur additional fees. We will keep you informed of any extra costs associated with delivering and installing your spa.

INDOOR INSTALLATION:
• The space should be on a solid, level, waterproof floor that can withstand a load of 1,500-3,500 lbs (depending on the model).
• To take advantage of our delivery services, there must be a clear path from unloading to final destination of at least 32" to 45" wide (depending on model).

Standard shipping is included in most orders for continental United States, with premium white glove delivery and installation services available.

Accessories ordered independently of a Colderatti unit will incur shipping charges.

We also offer custom freight solutions across North America, Hawaii, Alaska, Europe, and the UAE. Contact us for international or special delivery quotes.

If you have any questions or need assistance, our team is always here to help.

For U.S. deliveries, shipping and applicable sales taxes are calculated at checkout and/or applied directly to your invoice.

For international deliveries, customs duties, taxes, and import fees are determined by your local customs office and are the responsibility of the customer. These charges are typically collected at the time of delivery. Please contact us for more information and to recieve a delivery quote.

We understand your excitement to receive your Colderatti! Orders within the continental U.S. typically deliver in 3–4 weeks. This timeframe allows for precise handling and multiple quality checks to ensure the highest standards for every unit.

Please note that delivery times are estimates and may vary due to unforeseen circumstances or availability.

Custom stainless steel spas, including special colored finishes, may require extended lead times; please contact us for a specific estimate.

Please get in touch if you have any question about delivery time of custom projects or international orders.

Upon placing an order, you will receive a confirmation email. As your unit nears completion, our team may reach out to verify your delivery address and date. Please provide any special delivery instructions at this time to avoid delays.

After purchasing online, payment will be processed immediately. If you request a quote, we will send a personalized quote typically within 24-48 hours.

Your Colderatti is securely packaged in an eco-friendly wooden protective crate during transit. Packaging typically includes a pallet and protective materials, and must be disposed of by you.

Our logistics partner will provide delivery to your driveway or curb. They will not assist with moving the unit, stairs, or elevators unless a Premium In-Home or White Glove delivery service was purchased or included with your order. A signature is required upon delivery.

When your Colderatti arrives:
• Inspect the package: Check for any visible damage. If you notice any issues, inform the delivery driver and contact our customer support team immediately.

• Unpack and inspect the unit and all components. Document and report any damage to the packaging or the machinery to our support team immediately.

You will receive owners manuals and extra information by email before delivery. The owners manual contains setup instructions. Setting up your Colderatti usually takes 5-10 minutes.

You will receive tracking information via email once your order has been shipped. This will allow you to monitor the progress of your delivery and know when to expect your Colderatti.

Track your order at any time here.

If you have not yet received your tracking number or have questions regarding your tracking number then please contact our support department and they will gladly help you further.

If a delivery attempt fails, our logistics partner will contact you to reschedule. Please ensure that someone is available to receive the delivery at the scheduled time. Additional delivery attempts may incur extra charges.