Colderatti Cold Plunge User Guide – This guide includes everything you need to know about proper water care, stainless steel cleaning, and our deep clean protocol to protect your machine and stainless steel tub from against unnecessary and preventable damage, keeping your cold plunge performing at its best and looking new for years to come.
Certain stainless steel tubs that are marketed or referred to as having a lifetime warranty are warranted to the original owner to be free of defective materials, workmanship, and/or structural rust-through in the stainless steel tub for the lifetime of the product. This warranty does not cover any other parts or components beyond the stainless steel tub itself.
• You must follow our routine care protocol outlined in our maintenance guide and included in your user guide.
• Use only Colderatti OEM water care items, filters, and components.
Do not:
• Allow mineral buildup or deposits to remain unflushed for extended periods. Follow protocol for deep cleaning your plunge.
• Use harsh abrasive cleaners or metal scrubbing pads that can damage the stainless surface.
• Neglect regular maintenance, as this can lead to surface corrosion beyond cosmetic issues.
Any damage caused by misuse, neglect, failure to follow our maintenance protocol, or use of non-Colderatti OEM or explicitly approved filters, chemicals, or components, as defined in “Requirements to Maintain Limited Lifetime Warranty,” will void this warranty. Any and all other claims for damages, including but not limited to incidental or consequential damages, are expressly excluded under this warranty.
Colderatti guarantees to the original purchaser that the products and component parts are free of material and workmanship defects within the specified period.
4 Years: Metal frame/shell against defects like cracks or water loss.
2 Years: Core chiller functionality against malfunctions.
1 Year: Other components, including the LCD, pump, wheels, handles, and any other components not mentioned.
• Use Colderatti OEM filters and parts exclusively.
• Perform routine maintenance as outlined in the product user guide:
- Filter Change every 2-3 weeks.
- Deep Clean every 12 weeks.
- Water Change: every 2-3 weeks, replace 100% of the water with new water.
• Purchase the Commercial Quarterly Maintenance Package: this provides the business with 100% of all OEM parts required for routine maintenance and warranty (billed once per quarter, per each Colderatti unit).
Failure to adhere to these requirements voids the warranty. In the case of voided warranty, technical support is available, and servicing will only be offered at Colderatti’s discretion, but without warranty protection.
Colderatti guarantees to the original consumer purchaser that the products and component parts are free of material and workmanship defects within the specified period
4 Years: Metal frame/shell against defects like cracks or water loss.
2 Years: Core chiller functionality against malfunctions.
1 Year: Other components, including the LCD, pump, wheels, etc.
• Use Colderatti OEM filters and parts exclusively.
• Perform routine maintenance as outlined in the product user guide:
- Filter Change every 4 weeks.
- Deep Clean every 12 weeks.
- Water Change: every 4 weeks, replace 100% of the water with new water.
• Purchase the Quarterly Maintenance Package - this provides the owner with 100% of all OEM parts required for routine maintenance and warranty (billed once per quarter, per each Colderatti unit).
Failure to adhere to these requirements voids the warranty. In the case of voided warranty, technical support is available, and servicing will only be offered at Colderatti’s discretion, but without warranty protection.
Colderatti guarantees to the original consumer purchaser that the products and component parts are free of material and workmanship defects within the specified period:
Structure: Your Colderatti Cold Plunge is warranted against water loss due to defects in the shell, cracks, or delamination of the interior surface of the shell for one year from the original date of purchase.
Core Functionality: Pumps, chillers, heaters, and the control system are warranted against malfunctions for one year from the original date of purchase.
Other Components: All plumbing components, LED lighting, and mechanical parts are warranted for one year from the original date of purchase.
This limited warranty is void if non-Colderatti OEM parts are used or if a new Colderatti filter is not replaced at least 1x per month.
Colderatti offers an included 1-year rust-through warranty on all cold plunge tubs and Hyperchillers made with 316 stainless steel. This warranty covers corrosion that penetrates the steel and causes structural damage, such as leaks or material failure, as well as significant visible rusting that affects the tub’s integrity or appearance.
• Monthly water changes.
• Every 3 months, deep clean according to our deep clean protocol with use of a descaler (recommended descaler: citric acid).
• Wiping down all surfaces monthly to remove mineral buildup and prevent staining.
• Minor early signs of rust can often be reversed with prompt cleaning using a descaler like citric acid.
• Using only Colderatti filters, sanitizers, chemicals, and mineral salts.
• Allow mineral buildup or deposits to remain unflushed for extended periods. Follow protocol for deep cleaning your plunge.
• Use harsh abrasive cleaners or metal scrubbing pads that can damage the stainless surface.
• Neglect regular maintenance, as this can lead to surface corrosion beyond cosmetic issues.
Note: Surface discoloration, staining, or buildup from unflushed minerals is not covered by the warranty, as it is cosmetic, often reversible, and fully preventable with proper upkeep.
To make a warranty claim, contact the retailer or distributor where you purchased the product, with proof of purchase and a written description of the defect. If purchased directly from Colderatti, contact us at support@colderatti.com. Be sure to include the following information in your request:
• Order number
• Proof of purchase
• Purchaser's name
• Date of purchase
• Details of the issue
At its discretion, Colderatti will repair or replace defective parts or products covered under this warranty. Removal, shipping, and reinstallation costs are the owner’s responsibility.
This warranty is void if:
1. The product is altered, misused, neglected, or improperly maintained.
2. Non-Colderatti parts or accessories are used.
3. Required maintenance is not performed, or the Quarterly Maintenance Package is not purchased.
Colderatti is not liable for incidental or consequential damages, including loss of use, water damage, or repair costs exceeding the original purchase price.
This warranty provides specific legal rights. Other rights may vary by state.
For further details or service inquiries, contact us at support@colderatti.com