Shop Now
Nordica Cold+Hot Tubs guarantees to the original consumer purchaser that the products and component parts are free of material and workmanship defects within the specified period.
The factory installed Water Purification system is warranted against malfunction due to defects in workmanship or materials for one year from the original date of purchase. All other factory installed components not mentioned specifically, including, but not limited to the frame, jets, diverter valves, LED lighting, filter shield, filter lid, and mechanical components are warranted against malfunction due to defects in workmanship or materials for one year from the original date of purchase.
This Limited Warranty is void if Nordica or its designated representative determines that the tub has been subjected to damage or failure due to installation of aftermarket parts that are not genuine Nordica branded Parts & Accessories. This disclaimer includes, but is not limited to filters, ozone systems, repair parts and other accessories. Genuine Nordica brand Parts & Accessories are built to our highest standards of quality, durability and performance, and they are designed to work with your tub to ensure optimal performance and function.
WHAT YOU MUST DO
To make a warranty claim for a product, you need to contact the retailer or distributor from whom you purchased it, accompanied by the original sales receipt as proof of purchase and a written description of the defect. If you purchased the product directly from the Nordica website, you can reach out to us via mail or online. Please ensure to include your order number and purchase date while contacting us.
WHAT WE WILL DO
At its own discretion, Nordica shall provide free repair or replacement of any defective product or component that has been installed, used, and serviced normally, within the specified warranty period. In the event that repair or replacement is not feasible, Nordica may choose to exchange the product for a new working product of the same or similar model. (Please note that replacement parts may not be identical to the original ones, and their availability is subject to change.) These remedies are the only options available to you.
To obtain service in the event of a defect covered by this Limited Warranty, reach out as soon as possible and use all reasonable means to protect the tub from further damage. Upon proof of purchase, a designated service representative will correct the defect subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts or labor to repair the defect, although providing access to affect the repair is your responsibility as the tub owner.
contact us via email, or speak to a live support agent using the chat icon in the lower left of the Nordica website (during business hours, 9AM - 5PM CST)
nordicacoldtubs.com/contact
email: support@nordicacoldtubs.com
Depending on the accessibility of your location, you may be assessed reasonable repairman travel mileage charges. In the event that the tub is removed to a repair facility for repair and reinstalled, the cost of removal and reinstallation will be your responsibility as the Nordica Tub owner. The Manufacturer or distributor reserves the right, at its sole option, to either repair or replace any covered part, and in the event it chooses to provide a replacement tub, it will be of equal or greater value to the original tub. In such an event, reasonable costs for removal of the original tub, shipping costs from the factory for the replacement tub, and delivery and installation of the replacement will be your responsibility as the tub owner. The replacement tub will carry the balance of the original tub's warranty.
WARRANTY LIMITATIONS
This Residential Limited Warranty is void if: Used in a commercial setting, the Manufacturer or its designated representative determines that the tub has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than a designated representative; or if the failure is caused by neglect, misuse or abuse of the product. Any installation, operation or maintenance of the Nordica tub other than in accordance with the instructions contained in the owner’s instructions provided with the tub, including but not limited to the failure to maintain proper water cleanliness and the use of abrasive or improper cleaners or non-genuine parts and accessories. Any illegal or unauthorized use of the Nordica tub under warranty.
This Limited Warranty does not provide coverage any item attached to or installed on the tub after the date of manufacture. Nordica Cold+Hot Tubs used in commercial applications are excluded from any coverage whatsoever, unless the commercial warranty was specifically purchased for the relevant product.
The owner accepts liability for repair work performed by anyone other than the Manufacturer or a designated Nordica representative. Plunge is not responsible for work performed on any units outside of the United States.
LIMITATIONS ON IMPLIED WARRANTIES
This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law. All warranty service must be performed by the Manufacturer or its designated representative using authorized Plunge parts. No agent, dealer, distributor,
service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. The Manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by Nordica.
DISCLAIMERS
Nordica and its representatives will not be responsible for incidental or consequential damages, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the tub and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and water damage. The liability of the Manufacturer and Distributer under this limited warranty, if any, shall not exceed the original amount paid for the defective product.
Coverage under this limited warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by Nordica and its designated representatives.
LEGAL RIGHTS
This Limited Warranty gives you specific legal rights. There are no warranties applicable to Nordica products except as expressly stated herein or as implied by applicable state and federal laws. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, disclaimer of certain warranties, or the exclusion or limitation of incidental or consequential damages.