Colderatti Cold Plunge User Guide – This guide includes everything you need to know about proper water care, stainless steel cleaning, and our deep clean protocol to protect your machine and stainless steel tub from against unnecessary and preventable damage, keeping your cold plunge performing at its best and looking new for years to come.
Water Care Supplies – Shop our complete water care kits, available for one-time purchase or as a convenient 6-month subscription. Each kit includes everything needed for simple maintenance. Using Colderatti filters is required to maintain your warranty.
Certain stainless steel tubs that are marketed or referred to as having a lifetime warranty are warranted to the original owner to be free of defective materials, workmanship, and structural failure of the stainless steel tub for the lifetime of the product. This warranty does not cover any other parts or components beyond the stainless steel tub itself.
• You must follow all routine care protocol and safety precautions outlined in the user guide.
• Use only Colderatti OEM water care items, filters, and components. Buy cold plunge supplies here.
Colderatti guarantees to the original purchaser that the products and component parts are free of material and workmanship defects within the specified period.
4 Years: Metal frame/shell against defects like cracks or water loss.
2 Years: Core chiller functionality against malfunctions.
1 Year: Other components, including the LCD, pump, wheels, handles, and any other components not mentioned.
• Use Colderatti OEM filters and parts exclusively.
• Perform routine maintenance, water care protocols, and safety precautions as outlined in the product user guide:
• Purchase the Commercial Maintenance Package: this provides the business with 100% of all OEM parts required for routine maintenance and warranty. Buy commercial maintenance packages here.
Failure to adhere to these requirements voids the warranty. In the case of voided warranty, technical support is available, and servicing will only be offered at Colderatti’s discretion, but without warranty protection.
Colderatti guarantees to the original consumer purchaser that the products and component parts are free of material and workmanship defects within the specified period
4 Years: Metal frame/shell against defects like cracks or water loss.
2 Years: Core chiller functionality against malfunctions.
1 Year: Other components, including the LCD, pump, wheels, etc.
• Use Colderatti OEM filters and parts exclusively.
• Perform routine maintenance, water care protocols, and safety precautions as outlined in the product user guide:
• Purchase the Maintenance Package - this provides the owner with 100% of all OEM parts required for routine maintenance and warranty. Buy maintenance packages here.
Failure to adhere to these requirements voids the warranty. In the case of voided warranty, technical support is available, and servicing will only be offered at Colderatti’s discretion, but without warranty protection.
Colderatti guarantees to the original consumer purchaser that the products and component parts are free of material and workmanship defects within the specified period:
Structure: Your Colderatti Cold Plunge is warranted against water loss due to defects in the shell, cracks, or delamination of the interior surface of the shell for one year from the original date of purchase.
Core Functionality: Pumps, chillers, heaters, and the control system are warranted against malfunctions for one year from the original date of purchase.
Other Components: All plumbing components, LED lighting, and mechanical parts are warranted for one year from the original date of purchase.
This limited warranty is void if non-Colderatti OEM parts are used or if a new Colderatti filter is not replaced at least 1x per month.
Colderatti guarantees to the original consumer purchaser that the products and component parts are free of material and workmanship defects within the specified period:
Structure: Your Colderatti Cold Plunge is warranted against water loss due to defects in the shell, cracks, or delamination of the interior surface of the shell for one year from the original date of purchase.
Core Functionality: Pumps, chillers, heaters, and the control system are warranted against malfunctions for one year from the original date of purchase.
Other Components: All plumbing components, LED lighting, and mechanical parts are warranted for one year from the original date of purchase.
This limited warranty is void if non-Colderatti OEM parts are used or if a new Colderatti filter is not replaced at least 1x per month.
Colderatti offers an included 1-year rust-through warranty on all cold plunge tubs and Hyperchillers made with 316 stainless steel. This warranty covers corrosion that penetrates the steel and causes structural damage, such as leaks or material failure, as well as significant visible rusting that affects the tub’s integrity or appearance.
• Monthly water changes.
• Every 3 months, deep clean according to our deep clean protocol with use of a descaler (recommended descaler: citric acid).
• Wiping down all surfaces monthly to remove mineral buildup and prevent staining.
• Minor early signs of rust can often be reversed with prompt cleaning using a descaler like citric acid.
• Using only Colderatti filters, sanitizers, chemicals, and mineral salts.
• Allow mineral buildup or deposits to remain unflushed for extended periods. Follow protocol for deep cleaning your plunge.
• Use harsh abrasive cleaners or metal scrubbing pads that can damage the stainless surface.
• Neglect regular maintenance, as this can lead to surface staining or corrosion.
Note: Surface discoloration, staining, corrosion, or buildup from minerals is not covered by the warranty, as it is cosmetic, often reversible, and fully preventable with proper upkeep per our guidelines.
To make a warranty claim, contact the retailer or distributor where you purchased the product, with proof of purchase and a written description of the defect. If purchased directly from Colderatti, contact us at support@colderatti.com. Be sure to include the following information in your request:
• Order number
• Proof of purchase
• Purchaser's name
• Date of purchase
• Details of the issue
At its discretion, Colderatti will repair or replace defective parts or products covered under this warranty. Removal, shipping, and reinstallation costs are the owner’s responsibility.
This warranty is void if:
1. The product is altered, misused, neglected, or improperly maintained.
2. Non-Colderatti parts, filters, or accessories are used. Buy Water Care Kits here.
3. Regular recommended maintenance, water care protocol, or safety precautions are not followed.
4. Damage occurs due to exposure to freezing temperatures. While the system includes internal freeze protection, this feature is only active while the unit is powered on. Any damage resulting from the unit being powered off, power failure, or outdoor placement in freezing conditions is strictly excluded from coverage.
Colderatti is not liable for incidental or consequential damages, including loss of use, water damage, or repair costs exceeding the original purchase price.
This warranty provides specific legal rights. Other rights may vary by state.
For further details or service inquiries, contact us at support@colderatti.com